Terms of Service

These are the terms of your hosting agreement with KOVA, operated from California, USA. They cover the website kova.host, our customer panel, the KOVA Discord bot, and the servers we run for you. Together we call these the Service. By opening an account or paying for hosting you accept this agreement and our Privacy Policy. If you order on behalf of a community or organisation, you confirm you have the authority to do so.

Ordering a server and taking responsibility for it

Apply through kova.host with accurate details. Once we confirm capacity in your region, by email or Discord, we send a panel invitation so you can set up payment. Your server is provisioned when it exists in the panel and you have access to it. Regions and capacity are limited.

Your tier defines the CPU cores, memory, and storage of a dedicated Arma Reforger server running on equipment KOVA owns or rents and tunes. The pricing page at the time you order defines that allocation. We may improve a tier at any time; we will not reduce what an active plan provides without notice. Hardware specifications and availability can change.

The panel gives you console access, configuration, mod management, schedules, backups, and player tools. You choose who joins your team and what they may do, and you are responsible for activity under your own account and theirs. Keep your login credentials private, enable two-factor authentication, and tell us immediately if you suspect someone else has access. Paying account holders must be at least 18, or the age of majority where they live.

Your monthly subscription and how it renews

Hosting is a monthly subscription, paid in advance, that renews automatically on the same calendar day each month until you cancel. Each renewal is charged at the current price for your tier, subject to the price-change notice below. Custom quotes and per-slot arrangements agreed in writing follow the same monthly cycle, starting the day payment is set up. Prices are shown in US dollars on the website and in the panel before you buy; checkout adds any applicable sales tax.

This paragraph is our disclosure under the California Automatic Renewal Law. Before you authorise a subscription, the panel shows its cost, the billing interval, the fact that it renews automatically, and how to cancel. Nothing is charged until you actively confirm. We then email you an acknowledgment that includes this agreement and the cancellation instructions. Stripe processes cards and the other payment methods it supports; KOVA never receives or stores full card numbers.

If the price of your tier changes, we email you at least 30 days before the new price applies, and you can cancel before then to avoid it. Any future trial or introductory offer will state when charging begins and what the price will be, so you can cancel before the first charge. Renewal charges are refundable only as described under refunds below.

Cancelling, missed payments, and the deletion deadline

To stop the next renewal, go to Panel → Billing → Cancel plan. Online cancellation takes effect immediately, with no phone call, no notice period, and no fee; cancelling is as easy as signing up. You can also ask us to cancel by emailingsupport@kova.host or throughDiscord. Your server keeps running until the end of the period you have already paid for; the unused part of that month is not refunded.

If a charge fails, Stripe emails you to update your card and retries the payment over roughly two weeks. After three days unpaid, your server is stopped but not deleted; its files stay intact, and a successful payment restores service automatically.

When hosting ends, for any reason, the server and its data are deleted after a 72-hour grace period. This includes a subscription that ends unpaid. Deletion is permanent, so export anything you need while the service is still active rather than relying on access afterwards.

When you get money back

• A duplicate or incorrect charge is refunded in full.
• If we have not provisioned your server within seven days of payment, or hardware is lost and your server cannot be restored, we refund the undelivered time pro rata. If the server was never provisioned, we refund the whole payment.
• Other payments, including renewals and unused days, are not refundable; the plan is cancel-anytime instead. Tell us about a charge you dispute within 14 days so we can look into it. Any refund rights you have under California law are unaffected.

Running a community on our infrastructure

Use your allocation to run your Arma Reforger server and the panel functions around it, and make sure your team and your players stay within these limits:

• Stay inside your own allocation. Do not try to reach another tenant, the host operating system, or the panel's internals, and do not work around resource limits, Turnstile, or other abuse protections.
• Do not run network scans, floods, DDoS activity, proxies, VPN exits, cryptocurrency mining, or any other workload unrelated to the hosted game, and do not attack or disrupt anyone, including other KOVA customers.
• Keep unlawful material, and material that infringes someone else's rights, off the service. Follow the Bohemia Interactive EULA and Server Hosting Rules and the licences of the mods you install.
• Do not harass, threaten, or dox anyone, whether on your server, in the KOVA Discord, or in support conversations.

If a server poses an active threat to people or the network, we may suspend it immediately. For any other violation we contact you first and give you the chance to put it right. Serious or repeated breaches can end your hosting without a refund; we always tell you why.

Your files, our tools, and keeping your own copy

Your worlds, saves, configurations, mod lists, logs, and other content remain yours. KOVA takes only the permission it needs to host and back them up. You can download your files through the panel at any time while the service is active. We run automated backups and take reasonable care of your data, butkeep a separate copy of anything you cannot afford to lose. The 72-hour deletion deadline above applies regardless.

Our staff access your server only to operate, secure, and support the Service, or to help you when you ask. The Privacy Policy explains how records about your players are handled. The KOVA name, the chevron mark, the panel software, and this website's content belong to KOVA and may not be used without written permission. Arma Reforger is a product and trademark of Bohemia Interactive a.s., which neither endorses nor is affiliated with KOVA.

Outages, support, and the limits of our liability

For help, email support@kova.host or use ourDiscord. Outages and server faults come first, but the support desk is not staffed around the clock; automated monitoring restarts failed servers and alerts us. We work toward continuous availability but do not promise an uptime percentage or SLA credits. Game updates, broken mods, maintenance, DDoS activity, and upstream provider incidents can all interrupt service.

The website and the Service are provided “as is” and “as available”. To the extent the law allows, KOVA gives no warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Where the law allows, KOVA's total liability for all claims connected with the Service in any 12-month period is capped at the greater of US $100 or the fees you paid in the three months before the claim. KOVA bears no liability for indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or lost goodwill, even if we were told such losses were possible.

Protections the law makes mandatory override these exclusions and the cap, including California consumer protections and the rules of any jurisdiction that forbids a particular limitation. Nothing in this agreement limits liability for fraud, gross negligence, wilful misconduct, or anything else that cannot be limited by law.

Settling a disagreement

Write to hello@kova.host first and describe the problem; we will try to resolve it within 30 days. California law governs this agreement, without regard to its conflict-of-laws rules. Disputes we cannot settle go exclusively to the state or federal courts in California, and both of us accept their jurisdiction. Either party may still bring an individual claim in small-claims court, and either may seek an injunction over intellectual property or misuse of the Service in any court able to grant one.

Notice under California Civil Code §1789.3: the Service is provided by KOVA, California, USA, reachable athello@kova.host. Send complaints or requests for information to that address, or to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, telephone (800) 952-5210 or (916) 445-1254. Prices are those shown on our pricing page and in the panel, billed as described above.

Changes, and the rest of the fine print

We post revisions of this agreement here with a new date. For a material change we email account holders or notify you in the panel at least 30 days before it takes effect. If you disagree, cancel before that date; using the Service afterwards means you accept the revision.

This agreement and the Privacy Policy are the entire agreement between you and KOVA about the Service. If a provision turns out to be unenforceable, the rest still stands. If we do not enforce a provision, we have not given it up. You may not transfer your account without our consent; KOVA may transfer this agreement to a successor of the business, with notice to you. Notices to you go to your account email. Notices to KOVA go tohello@kova.host.

Contact

KOVA · hello@kova.host· support@kova.host ·Discord